Important Information
Car rental pick-up and drop-off changes at Sydney Airport Domestic (T2 & T3 Terminals) from Thursday 1 December 2022

From Thursday 1 December 2022, due to unforeseen and urgent works at Sydney Airport (Domestic T2 and T3) all Domestic car rental companies’ vehicle pick-ups and drop-offs, including Dollar, will take place on Ross Smith Avenue in the South-East Sector (see map below)

Please note, this relates to Sydney Airport Domestic (T2 and T3 Terminals) only and does not affect Dollar Car Rental operations at the International Terminal

Vehicle Drop Off

All car rental drop-offs will take place in the South-East Sector on Ross Smith Avenue (see map below) and not at the P1 carpark

If you are returning a Dollar rental car from Sydney south or via the M5 motorway, please turn left into Butler Road from General Holmes Drive (BP Service Station) and then turn left at the round-about onto Ross Smith Avenue. You will then see signs to Dollar Car Rental new temporary location

If you are returning a Dollar rental car from Sydney CBD, north or eastern suburbs, please turn right into General Holmes Drive from Southern Cross Drive. Turn left into Ross Smith Avenue and follow Ross Smith Avenue. Proceed straight at roundabout and you will see signs to the Dollar car rental temporary location

Vehicle Pick Up

Car rentals desks will be located at T2 or T3 Terminals

Complimentary Shuttle Bus Transfers

Returning Your Car - A complimentary shuttle bus will be provided to transport customers between the temporary Dollar car rental area and T2 and T3 Domestic Terminals

Collecting your car - Please follow the car rental signage at the T2 and T3 Domestic Terminals and the pick-up points to the dedicated free shuttle bus pick-up areas

Key Points

A free car rental shuttle service will transport customers from dedicated kerbside stops outside the T2 and T3 Terminals to the car rental pick up point on Ross Smith Avenue in the South-East Sector

Only customers with an existing car rental booking will be able to access the complimentary car rental shuttle service from T2 and T3 Terminals to the pick-up point

Customers without a booking must arrange a car rental at the in-terminal rental car desks at T2 and T3 prior to accessing the free shuttle service

Please allow additional time to make your flight

To allow enough time to shuttle to or from the Dollar car rental pick up point and the T2 and T3 Domestic Terminals, Sydney Domestic Airport is advising all customers to allow for an additional 30-minute or more transit time

Dollar prides itself on exceptional customer service. Whilst the works being carried out by Sydney Domestic Airport are essential and beyond our control, we apologise for any inconvenience this may cause. The works impact all car rental companies within the airport precinct, not just Dollar, and we are in dialogue with Sydney Airport to resume normal operations as quickly as safely possible

We advise all customers to monitor the Sydney Airport website for further updates

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